Frequently Asked Questions

Your Ultimate FAQ Resource to Pick-to-Light Technology

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Is a wireless pick-to-light system suitable for my business?

A wireless pick-to-light system is beneficial for various industries, including e-commerce, retail, distribution centers, and manufacturing. If your business involves order picking and fulfillment operations that require improved accuracy, speed, and efficiency, implementing a wireless pick-to-light system can significantly enhance your operations.

Can I expand or modify a wireless pick-to-light system as my business grows or changes?

Yes, wireless pick-to-light systems are designed to be flexible and scalable. You can easily expand the system by adding more wireless modules as your business grows. Additionally, the system can be reconfigured or relocated based on changing operational needs.

How long does it take to train employees on using a wireless pick-to-light system?

Training employees on a wireless pick-to-light system is typically quick and straightforward. The intuitive interface and visual guidance make it easy for new employees to learn and adapt to the system. Training durations may vary based on the complexity of your specific workflows, but most users become proficient within a short period.

How reliable is a wireless pick-to-light system?

Wireless pick-to-light systems are designed to be highly reliable and robust. They utilize advanced wireless communication protocols, ensuring stable and uninterrupted connectivity. Additionally, the modules are built with durability in mind, capable of withstanding the demands of warehouse environments.

What is a wireless pick-to-light system

A wireless pick-to-light system is an advanced technology used in order picking and fulfillment processes. It consists of wireless modules placed at picking locations that visually indicate the items to be picked, providing real-time guidance to the picker.

How does a wireless pick-to-light system work?

The wireless pick-to-light system utilizes wireless communication between the central control unit and the wireless modules. When an order is received, the system sends signals to the respective modules, illuminating the corresponding pick locations. Pickers can then easily identify and pick the required items.

What are the benefits of using a wireless pick-to-light system?

Wireless pick-to-light systems offer several advantages, including: Increased picking accuracy and speed, reducing errors and improving productivity. Enhanced order fulfillment efficiency, ensuring timely and accurate order processing. Streamlined warehouse operations, optimizing resource utilization and reducing costs. Quick and easy installation without the need for extensive wiring, resulting in minimal disruption to existing workflows. Real-time inventory visibility, enabling better inventory management and replenishment decisions.

Can a wireless pick-to-light system be integrated with existing warehouse management systems (WMS) ?

Yes, most wireless pick-to-light systems are designed to integrate seamlessly with popular warehouse management systems. This integration allows for the exchange of data between the systems, providing centralized control and real-time visibility into order status and inventory levels.

How long do the batteries last on the unit ?

Each devices battery life will vary depending on many factors. Generally the batteries will need to be changed around 4-6 months.

What factors affect the battery life ?

There are many factors affecting battery life. How often a device is used for picks during a work day. Weak signal to the router. Obstacles blocking the signal to the router. Use of sound notification with each order notification. Duration before acknowledging an order.

Can we expand the number of routers we use ?

Hero Bot IOT operates as an advanced “Mesh Network” that is self-healing. There are no single points of failure within the network. To expand operating range and redundancy, multiple routers can be easily added to expand the range and capabilities.

How will we know if the batteries are low ?

Each device has a battery voltage indicator displayed on the screen. A dashboard platform is also available to all customers to view device status, including battery life and temperature for each unit.

How are the devices powered ?

Hero Bot IOT units are powered by 2 standard AA batteries. We recommend our customers use rechargeable batteries.

What other hardware do we require ?

For the units to have connectivity to the Internet, the devices will require the use of a 2.4Ghz router which will be part of the hardware shipped.

Can we expand the number of routers we use ?

Hero Bot IOT operates as an advanced “Mesh Network” that is self-healing. There are no single points of failure within the network. To expand operating range and redundancy, multiple routers can be easily added to expand the range and capabilities.

What is the operating range for each device ?

Based on optimal conditions, the units can achieve a distance of 150 feet from the router. Increasing the number of routers will help improve this range.

We use QuickBooks Enterprise can we use Hero Bot with QuickBooks ?

Hero Bot has a plug-in-play software solution built to connect QuickBooks to Hero Bot IoT. All enterprise-level functionality like wave picking is available with QuickBooks.

Why did we use an E-Ink Screen on the devices ?

E-Ink screens have unique characteristics. There is no battery power required to keep the display on. The units only use a small amount of energy during the displaying process. After that, there is no power consumption to show the display details.

Do we need to use Hero Bot software to have functionality with our ERP/ Accounting package ?

You are welcome to use your IT resources to connect Hero Bot IoT units to your accounting package. We provide an API with full functionality to the devices.

What is the operating temperature of the devices ?

Hero Bot can operate from -20 degrees Celsius to 85 degrees Celsius.